Rimowa Customer Service Technician

RIMOWA, renowned as the first German Maison within the LVMH Group, stands as a global lifestyle brand committed to crafting essential products for a lifetime of travel. With over 125 years of heritage, RIMOWA merges functionality with luxury, tradition with innovation, and craftsmanship with design. The brand seeks passionate, pragmatic, and creative individuals to contribute to its growth both in France and internationally, valuing individual initiative and entrepreneurial spirit.

1. Serve as a brand ambassador for RIMOWA, welcoming clients to the integrated workshop within the boutique.
2. Assess and organize repairs, verifying customer luggage and identifying necessary repairs.
3. Communicate realistic expectations regarding repair quality and timelines to clients.
4. Inform clients about warranty conditions and notify them of any repair difficulties or delays.
5. Inspect repaired luggage before dispatching to clients.
6. Utilize the SAV system for catalog consultation, repair documentation, and quotation creation.
7. Conduct inventory of spare parts in collaboration with the stock team.
8. Order and track spare parts deliveries in coordination with the Client Care Coordinator.
9. Perform repairs using appropriate tools and parts, adhering to RIMOWA's standards.
10. Demonstrate initiative and creativity in repairing vintage luggage, even without original parts.
11. Maintain and repair machinery as needed.
12. Coordinate repairs for clients from other Parisian boutiques and throughout France.

1. Strong interest in RIMOWA and the travel or leather goods sector.
2. Minimum of 3 years of significant experience in a manual or technical environment.

1. Dynamic, welcoming, and warm personality with excellent relational skills.
2. Comfortable in an international environment.
3. Open to new working methods.
4. Fluent in French with advanced English proficiency.

Minimum 3 years of significant experience in a manual or technical environment is required.

RIMOWA offers a dynamic work environment that values diversity and inclusivity, recognizing these as key factors in the company's growth.

RIMOWA fosters an inclusive and diverse culture, integral to its identity. The company thrives on a workforce with varied backgrounds, skills, and capabilities, reflecting its broad clientele and driving the Maison's growth.