Rimowa Client Services Advisor

New York • USA

Thursday, January 8, 2026

Rimowa, a distinguished name in the luxury travel and luggage industry, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Rimowa offers a dynamic and enriching environment, fostering growth and creativity among its employees while maintaining the highest standards of quality and customer service.

1. Deliver superior, personalized service to address client inquiries via all available channels.
2. Achieve service level agreements (SLAs) for customer-related contacts and troubleshoot customer-facing issues promptly.
3. Provide qualitative and quantitative feedback to internal teams.
4. Foster customer relationships and deliver a positive experience across all omni-channel activities.
5. Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience.
6. Manage sales orders daily; partner with the fulfillment warehouse and carrier services on processing, shipping, returns, and cancellations.
7. Manage fraud management investigations and analytics.
8. Work cross-functionally with the retail and after-care teams.
9. Identify recurring customer service patterns to develop a more efficient process.
10. Assist with manual order processing as needed during peak seasons and for vacation coverage to meet shipping cutoff deadlines.
11. Post-purchase: assist with return processes and omnichannel fulfillments.
12. Provide estimates and quotes for repairs, shipping, and delivery dates as requested.
13. Inspect new and used products to determine the requirement for repair.
14. Inspect and verify incoming goods against invoices or other documents, record shortages, and reject damaged goods.
15. Order additional repair parts as needed.
16. Engage customers by going the extra mile.
17. Responsible for receiving, tracking, label creation, and sending orders to clients.

1. Eligibility to work in the United States.
2. Bachelor’s Degree or equivalent experience.

1. Exceptional customer service skills.
2. Strong communication and interpersonal abilities.
3. Proficiency in managing sales orders and logistics.
4. Analytical skills for fraud management investigations.
5. Ability to work cross-functionally with various teams.
6. Attention to detail in inspecting goods and managing orders.

A minimum of 3 years in a fast-paced luxury retail, clienteling, or e-commerce environment with knowledge of customer service.

Bachelor’s Degree or equivalent experience.

Rimowa offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Rimowa prides itself on a culture of innovation, collaboration, and excellence, where employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and quality. The workplace environment is dynamic and inclusive, promoting personal and professional growth.