Rimowa Client Service Manager EMEA

Cologne • Germany

Tuesday, July 8, 2025

RIMOWA, the esteemed German Maison of the LVMH Group, is a distinguished global lifestyle brand renowned for crafting essential travel tools that epitomize the fusion of function and luxury. With a legacy spanning over 125 years, RIMOWA is dedicated to innovation, heritage, and design excellence. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for growth within a prestigious network of luxury brands.

1. Lead and inspire a multicultural client service team across EMEA, fostering a cohesive and high-performing culture.
2. Design and implement the annual strategy for contact channels and service objectives, ensuring alignment with the brand's vision and growth plans.
3. Prepare quarterly contact forecasts and define team sizing to meet service demands.
4. Monitor KPIs and implement action plans for continuous improvement and service excellence.
5. Propose optimizations in tools, processes, and organization to enhance service delivery.
6. Drive the launch of new channels and services, ensuring seamless integration into workflows.
7. Perform data analyses to understand business trends and client behavior, driving decision-making.
8. Act as the Voice of the Client in cross-functional projects, ensuring client needs are prioritized.
9. Share best practices and collaborate with global Client Service leaders to position EMEA as a leader in innovative service solutions.

1. Minimum 5 years of experience as a Client Service Manager or key contact for a partner.
2. Proven leadership in managing diverse teams.

1. Inspirational leadership and ability to build a collaborative culture.
2. Analytical and results-driven mindset.
3. Strong communication skills, adaptable to various audiences.
4. Experience in financial and contractual negotiations.
5. Advanced knowledge of Microsoft Excel and PowerPoint; Salesforce Service Cloud experience is appreciated.
6. Ability to manage deadlines and balance multiple priorities.
7. Fluency in English; additional languages such as German are a plus.

At least 5 years of experience in a similar role, with proven leadership and management of diverse teams.

The position offers 30 days of paid vacation per year, flexible working hours, a RIMOWA Essential Cabin suitcase after the probationary period, corporate benefits including a 30% discount on RIMOWA products, a company pension scheme with a high employer contribution, access to a great canteen with affordable food, Urban Sports Club membership, a public transportation ticket, and a job bike (partly subsidized). Additionally, there are international development opportunities within LVMH.

RIMOWA celebrates an inclusive and diverse culture, recognizing diversity as a key enabler for business growth. The company fosters an environment where diverse talent with various backgrounds, skills, and capabilities thrive, reflecting the broad consumer base and enhancing innovation and growth.