Rimowa Client Care and Product Repair Specialist

Berlin • Germany

Wednesday, January 15, 2025

RIMOWA, a distinguished German Maison under the LVMH conglomerate, is renowned for crafting iconic travel luggage and accessories that epitomize luxury and functionality. With over 125 years of heritage, RIMOWA merges tradition with innovation, setting new standards in travel. As part of LVMH, RIMOWA offers a dynamic environment where excellence in execution and sustainable relationships are paramount.

1. Accept and evaluate luggage repairs, executing them on-site in the store's workshop.
2. Utilize the repair management system for organizing repairs and ordering spare parts.
3. Coordinate with the central Client Care Center in Cologne for extensive repairs.
4. Maintain organization and upkeep of the in-store workshop, including machinery and tools.
5. Provide sales support as needed.

1. Proficiency in craftsmanship and repair work.
2. Organized, structured, and team-oriented.
3. Interest in high-quality products that blend tradition, craftsmanship, innovation, and functional design.

1. Experience in retail or a strong desire to deliver an ultimate luxury experience to clients.
2. Strong organizational and communication skills.
3. Ability to work collaboratively in a team environment.

Experience in retail or a related field is preferred, but a passion for luxury products and client care is essential.

Competitive salary based on experience.

30 days of annual leave, subsidized job ticket, meal vouchers, company pension plan, employee discounts on RIMOWA and LVMH products, regular product training, and corporate benefits.

RIMOWA fosters an inclusive and diverse culture, valuing varied talents and perspectives as key to its success. The company is committed to growth through diversity, reflecting its broad customer base across global markets.