Rimowa Client Care/Product-Repair Specialist

RIMOWA, a member of the LVMH Group, is renowned for creating iconic travel luggage and accessories that blend luxury with functionality. With over 125 years of history, RIMOWA is committed to excellence, durability, and quality, redefining travel with each product. The company values diversity and inclusion as integral parts of its culture, fostering a team with varied experiences and perspectives.

1. Accept and evaluate luggage repairs, performing repairs on-site in the store's workshop.
2. Utilize the repair management system for organizing repairs and ordering spare parts.
3. Coordinate with the central Client Care Center in Cologne for extensive repairs.
4. Organize the in-store workshop, including maintenance of machines and tools.
5. Assist in sales when needed.

1. Skilled in craftsmanship.
2. Organized, structured, and team-oriented.
3. Interest in high-quality products that combine tradition, craftsmanship, innovation, and functional design.
4. Experience in retail or a passion for providing a luxury customer experience.

Beginner

Competitive salary based on experience.30 days of annual leave (full-time).Subsidized JobTicket.Meal tickets.Company pension scheme.Employee discount on RIMOWA products and LVMH Family & Friends offers.Corporate benefits.Regular product training to enhance knowledge in the luxury segment.

RIMOWA promotes an inclusive and diverse culture, essential to the company's DNA. The workplace is dynamic, with opportunities for technical and creative development, supporting employees' ambitions and visions. Located in Berlin, the company values diverse talents and backgrounds, reflecting its broad customer base.