Rimowa Client Care Technician

Paris France

Wednesday, February 5, 2025

RIMOWA, the esteemed German Maison within the LVMH Group, stands as a beacon of luxury and innovation in the global lifestyle market. With over 120 years of heritage, RIMOWA is dedicated to crafting essential travel products that seamlessly blend functionality with opulence, tradition with modernity, and craftsmanship with design. As an employer, RIMOWA seeks passionate, pragmatic, and creative individuals who are driven by innovation and excellence. The brand values individual initiative and entrepreneurial spirit, offering a dynamic environment for those eager to contribute to its growth both in France and internationally.

1. Welcome clients to the integrated workshop within the boutique, adhering to luxury Maison standards.
2. Assess and identify necessary repairs on clients' luggage, providing realistic expectations regarding quality and repair timelines.
3. Inform clients about warranty conditions and notify them of any repair difficulties or delays.
4. Inspect repaired luggage before dispatching to clients.
5. Utilize the SAV system for parts catalog consultation, repair logging, and quote creation.
6. Conduct inventory of spare parts in collaboration with stockist teams.
7. Order and track spare parts deliveries in coordination with the Client Care Coordinator.
8. Perform repairs using appropriate parts and tools, adhering to RIMOWA's processes and standards.
9. Demonstrate initiative and creativity in repairing vintage luggage, especially when original parts are unavailable.
10. Maintain and repair machinery as needed.
11. Manage repairs for clients across France, including those from other Parisian boutiques and wholesale partners.
12. Liaise with RIMOWA's wholesale partners for client repairs.

1. Strong interest in RIMOWA and the travel or leather goods sector.
2. Previous experience in a manual work environment is ideal.
3. Dynamic, welcoming, and warm personality with excellent interpersonal skills in an international setting.
4. Openness to new working methods.
5. Fluency in both English and French.

1. Exceptional customer service and communication skills.
2. Proficiency in using repair tools and systems.
3. Ability to manage inventory and logistics efficiently.
4. Creative problem-solving skills for unique repair challenges.
5. Strong organizational and coordination abilities.

Entry-level position suitable for individuals with some manual work experience.

RIMOWA offers a vibrant work environment that encourages personal growth and career development within the luxury fashion industry.

RIMOWA fosters a culture of innovation and excellence, where individual initiatives are highly valued. The brand promotes an entrepreneurial spirit, encouraging employees to contribute creatively to its legacy of luxury and functionality. The workplace is dynamic and international, reflecting the brand's commitment to diversity and growth.