Rimowa Client Care / Product Repair Specialist

RIMOWA is the German Maison within the LVMH Group, renowned for marrying technical innovation with artisan craftsmanship to produce premium travel luggage. As part of LVMH, the brand offers an international, project-driven environment that values heritage, meticulous product quality and continual development of technical and retail expertise.

1. Provide first‑class, bespoke client service in‑store, cultivating long‑term relationships and brand loyalty.
2. Diagnose and perform case repairs to RIMOWA quality standards within the boutique workshop.
3. Operate and maintain the in‑store workshop, including routine maintenance of machines and tools.
4. Use the repair management system to log repairs, order parts and manage workflow and turnaround times.
5. Advise clients across the product range about repair options, costs and timelines; liaise with Client Care for complex repairs.
6. Organize workshop inventory, ensure availability of consumables and spare parts, and maintain a safe, efficient workspace.
7. Collaborate closely with store colleagues to support retail operations and contribute to a positive team environment.

1. Minimum 3 years' experience in repair, restoration or technical servicing of luxury goods or related products.
2. Demonstrable craftsmanship and manual dexterity with experience in case, leather or hardware repair.
3. Fluent in German and English for client advising and internal coordination; additional languages are an advantage.
4. Organised, detail‑oriented and able to manage multiple repair jobs and administrative tasks concurrently.
5. Customer‑facing aptitude with a proactive, service‑driven approach and strong interpersonal skills.

1. Case repair and restoration techniques
2. Repair management system
3. Workshop machine and tool maintenance
4. Client advising and after‑sales service
5. Inventory and spare‑parts organisation
6. High manual dexterity and fine motor skills
7. Retail client relationship building
8. Fluent verbal communication in German and English

Minimum three years' hands‑on experience in a similar repair or technical role within luxury goods, leatherwork, luggage, or a related artisanal/technical discipline.

Vocational training or apprenticeship in a relevant craft (e.g., leatherwork, saddlery, micro‑mechanics, industrial repair) or equivalent practical training preferred.

Competitive compensation with additional profit‑sharing; 30 paid vacation days per year; subsidised JobTicket (DeutschlandTicket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; free/subsidised Urban Sports membership; corporate benefits (sports, lifestyle, fashion); company pension plan with significant employer contribution and employer‑financed pension commitment in case of death or disability; international LVMH environment with career development opportunities; Voiio family services support; financial and psychological support via the LVMH Heart Fund.

RIMOWA combines German engineering rigour with a luxury, heritage‑led mindset; the workplace prizes precision, craftsmanship and collaborative team spirit. As part of LVMH, employees operate in an international, high‑performance environment with structured development pathways and cross‑brand mobility.