Rimowa Client Care and Product Repair Specialist

Stuttgart • Germany

Tuesday, March 18, 2025

RIMOWA, a distinguished German Maison within the prestigious LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design, catering to the discerning traveler. As part of the LVMH conglomerate, RIMOWA offers a dynamic and international work environment, fostering creativity and excellence.

1. Deliver exceptional customer service to both new and long-standing RIMOWA clients, ensuring a seamless brand experience.
2. Conduct case repairs within the boutique workshop, adhering to RIMOWA's high standards.
3. Utilize the repair management system for efficient organization of repairs and parts ordering.
4. Oversee the maintenance and organization of workshop tools and machinery.
5. Communicate repair details and provide comprehensive product advice to clients.
6. Coordinate with the client care department for specialized repairs beyond in-store capabilities.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and fostering a supportive team environment.

1. Experience in a similar role, preferably within the luxury retail sector.
2. Fluency in German and English.

1. Proficiency in craftsmanship and technical repair skills.
2. Strong organizational and detail-oriented abilities.
3. Excellent interpersonal and communication skills.
4. Proactive approach to client interaction and relationship building.
5. Enthusiasm for retail and delivering exceptional client experiences.

Previous experience in a similar role, ideally within the luxury retail industry.

Competitive salary with additional profit-sharing opportunities.

The position offers 30 paid vacation days annually, a subsidized JobTicket, staff discounts on RIMOWA products, and access to LVMH Family & Friend offers. Additional benefits include lunch tickets, Urban Sports membership, corporate discounts, a comprehensive company pension plan, and employer-financed pension commitments. Employees also benefit from an international work environment, career development opportunities, and personal support services.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its rich heritage and commitment to quality. The company values teamwork, continuous learning, and the pursuit of excellence, providing a supportive environment where employees can thrive and contribute to the brand's legacy.