Rimowa Client Care and Product Repair Specialist

Frankfurt am Main • Germany

Tuesday, December 2, 2025

RIMOWA, a prestigious German Maison within the LVMH Group, is renowned for crafting sophisticated mobility solutions for discerning travelers worldwide. With over a century of expertise, RIMOWA seamlessly blends luxury with functionality, underscoring its rich heritage and commitment to innovation. As an employer, RIMOWA offers a dynamic environment where creativity and technical prowess are nurtured, providing a platform for professional growth within the illustrious LVMH family.

1. Deliver exceptional customer service to both new and returning clients, ensuring a personalized RIMOWA experience.
2. Conduct case repairs within the boutique workshop, adhering to RIMOWA standards.
3. Utilize the repair management system for organizing repairs and ordering parts.
4. Oversee the organization and maintenance of workshop tools and machinery.
5. Communicate with clients regarding repairs and provide comprehensive product advice.
6. Coordinate with the client care department for specialized repairs beyond in-store capabilities.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and fostering a positive team spirit.

1. Experience in a similar role, preferably within the luxury retail sector.
2. Fluency in the national language and English; additional languages are advantageous.

1. Proficiency in craftsmanship and technical repair skills.
2. Strong organizational and detail-oriented abilities.
3. Excellent communication and interpersonal skills.
4. Ability to build and maintain client relationships.
5. Team-oriented mindset with a proactive approach to problem-solving.

Minimum 3 years of experience in a related role, ideally within luxury retail or product repair.

Competitive and attractive compensation package with a profit-sharing system.

Includes 30 paid vacation days, subsidized JobTicket, staff discounts, lunch tickets, sports membership, corporate benefits, company pension plan, and support services through Voiio family services and the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to pursue their ambitions within a supportive and dynamic environment. As part of the LVMH Group, RIMOWA offers a multicultural and exciting workplace where creativity and technical skills are highly valued.