Rimowa Client Care and Product Repair Specialist

Frankfurt am Main • Germany

Wednesday, October 1, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting sophisticated mobility solutions that seamlessly blend luxury with functionality. As an employer, RIMOWA offers a dynamic environment where innovation and tradition converge, providing employees with opportunities for both technical and creative growth.

1. Deliver exceptional customer service to both new and returning clients, ensuring a personalized RIMOWA experience.
2. Identify and execute case repairs within the boutique workshop.
3. Utilize the repair management system for organizing repairs and ordering parts.
4. Oversee workshop organization, including maintenance of machines and tools.
5. Inform and advise clients on repairs and product information.
6. Perform repairs in-store according to RIMOWA standards and coordinate with client care for special repairs.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and fostering a positive team environment.

1. Experience in a similar role, preferably within the luxury sector.
2. Fluency in German and English; additional languages are advantageous.

1. Proficiency in craftsmanship and technical repair skills.
2. Strong organizational and detail-oriented abilities.
3. Excellent communication and interpersonal skills.
4. Proactive approach to client interaction and relationship building.
5. Team-oriented mindset with a collaborative spirit.

Minimum 3 years of relevant experience in a similar role, ideally within the luxury goods industry.

Competitive and attractive compensation with an additional profit-sharing system.

30 paid vacation days annually, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, family support services, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its storied heritage. Employees are encouraged to pursue personal and professional growth within a supportive and collaborative environment. As part of the LVMH Group, RIMOWA offers a unique blend of tradition and modernity, where creativity and ambition are highly valued.