Rimowa Client Care and Product Repair Specialist

Berlin • Germany

Monday, March 10, 2025

RIMOWA, a distinguished member of the LVMH Group, is renowned for its iconic travel luggage and accessories that epitomize luxury and functionality. With over 125 years of heritage, RIMOWA seamlessly blends tradition with innovation, setting new standards in the travel industry. As part of the LVMH conglomerate, RIMOWA benefits from a global network of luxury brands, offering unparalleled opportunities for growth and development.

1. Evaluate and execute luggage repairs directly in the in-store workshop.
2. Utilize the Repair Management System for organizing repairs and ordering spare parts.
3. Coordinate with the central Client Care Center in Cologne for extensive repairs.
4. Maintain and organize the in-store workshop, including machine and tool upkeep.
5. Assist in sales as needed.

1. Proficiency in craftsmanship and repair work.
2. Organizational and team collaboration skills.
3. Interest in high-end products that combine tradition, craftsmanship, innovation, and functional design.
4. Experience in retail or a strong enthusiasm for delivering a luxury customer experience.

1. Technical repair skills
2. Organizational skills
3. Teamwork
4. Customer service orientation
5. Attention to detail

Experience in retail or related fields, with a focus on luxury customer service.

Competitive salary based on experience.

30 days of annual leave, subsidized transportation ticket, meal vouchers, company pension plan, staff discounts on RIMOWA and LVMH products, corporate benefits, and regular product training sessions.

RIMOWA fosters an inclusive and diverse culture, valuing varied talents and backgrounds to reflect its broad customer base. The company is committed to innovation and excellence, encouraging employees to pursue their ambitions within a supportive and dynamic environment.