Rimowa Client Care and Product Repair Specialist

Amsterdam • Netherlands

Tuesday, December 2, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With a legacy spanning over 120 years, RIMOWA is renowned for crafting sophisticated mobility tools that cater to the discerning traveler. The brand seamlessly marries luxury with functionality, underscoring its commitment to innovation, heritage, and craftsmanship. As part of the LVMH Group, employees benefit from the rich resources and expansive network of one of the world's leading luxury goods companies.

1. Deliver exceptional customer service to both new and returning clients, ensuring a seamless RIMOWA experience.
2. Conduct case repairs within the boutique workshop, adhering to RIMOWA standards.
3. Utilize the repair management system for organizing repairs and ordering parts.
4. Oversee the workshop's organization, including the maintenance of machines and tools.
5. Communicate with clients regarding repairs and provide comprehensive product advice.
6. Coordinate with the client care department for specialized repairs not performed in-store.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and enhancing team spirit.

1. Experience in a similar role is required.

1. Interest in high-quality, traditional products and RIMOWA's luxury-technical heritage.
2. Craftsmanship proficiency.
3. Organizational skills with attention to detail.
4. Proactive approach to client interaction and relationship building.
5. Enthusiasm for retail and delivering memorable client experiences.
6. Fluency in English; proficiency in Dutch is highly valued, with additional languages considered a plus.

Candidates should have prior experience in a similar role, demonstrating a strong foundation in client care and product repair within the luxury retail sector.

A competitive salary commensurate with experience, inclusive of a profit-sharing scheme and bonus opportunities.

Staff discounts on RIMOWA products, access to LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, and opportunities for career development and training within the luxury segment.

RIMOWA fosters a dynamic and inclusive work environment, encouraging continuous personal and professional growth. As part of the LVMH Group, employees are immersed in an international setting that values innovation, collaboration, and excellence. The company supports its team with comprehensive training and development programs, ensuring that each member can thrive and contribute to the brand's enduring success.