Rimowa Client Care and Product Repair Specialist

RIMOWA, a distinguished German Maison under the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly integrates its rich heritage with innovative craftsmanship. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for career advancement within the luxury fashion and goods sector.

1. Deliver exemplary customer service to both long-standing brand ambassadors and new clients, ensuring a personalized RIMOWA journey.
2. Perform case repairs within the boutique workshop, adhering to RIMOWA's high standards.
3. Utilize the repair management system for efficient organization of repairs and parts ordering.
4. Oversee workshop organization, including the maintenance of machines and tools.
5. Communicate with clients regarding repairs and provide comprehensive advice on all RIMOWA products.
6. Coordinate with the client care department for special repairs beyond in-store capabilities.
7. Foster long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and uplifting team spirit.

1. Experience in a similar role within the luxury retail sector.
2. Fluency in English; proficiency in Dutch is highly valued, with additional languages considered an asset.

1. Strong craftsmanship abilities.
2. Organizational and detail-oriented mindset.
3. Proactive approach to client interaction and relationship building.
4. Enthusiasm for retail and creating memorable client experiences.

Prior experience in a similar customer service or repair role within the luxury sector is required.

A competitive salary complemented by a profit-sharing and bonus scheme.

Staff discounts on RIMOWA products, LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, and career development opportunities.

RIMOWA fosters a dynamic and international work environment within the prestigious LVMH Group. The company values innovation, craftsmanship, and collaboration, offering employees a platform to grow both technically and creatively.