Rimowa Client Care and Product Repair Specialist

RIMOWA, a distinguished German Maison within the LVMH Group, has been a pioneer in crafting sophisticated mobility solutions for over 120 years. As part of the illustrious LVMH conglomerate, RIMOWA is committed to delivering products that seamlessly blend luxury with functionality, while honoring its rich heritage and dedication to innovation.

1. Deliver exceptional customer service to both loyal brand ambassadors and new clients, ensuring a personalized RIMOWA experience.
2. Conduct and manage case repairs within the boutique workshop, adhering to RIMOWA standards.
3. Utilize the repair management system for organizing repairs and ordering necessary parts.
4. Oversee the workshop's organization, including the maintenance of machinery and tools.
5. Communicate repair details to clients and provide comprehensive product advice.
6. Coordinate with the client care department for special repairs not feasible in-store.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and fostering a supportive team environment.

1. Experience in a similar role within the luxury retail sector.

1. Proficiency in craftsmanship and technical repair skills.
2. Strong organizational and detail-oriented abilities.
3. Excellent communication skills, with fluency in English; Dutch is highly appreciated, and additional languages are advantageous.
4. Proactive approach to client interaction and relationship building.
5. Enthusiasm for retail and delivering memorable client experiences.

Previous experience in a similar role within the luxury retail industry is required.

A competitive salary based on experience, with additional profit-sharing and bonus schemes.

Staff discounts on RIMOWA products, LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, international work environment, career development opportunities, and regular product and leadership training.

RIMOWA fosters a dynamic and innovative workplace culture that values craftsmanship, collaboration, and continuous personal and professional growth. As part of the LVMH Group, employees are encouraged to explore diverse career paths and develop their skills in a supportive and prestigious environment.