Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA blends heritage craftsmanship with innovative design. As part of the LVMH conglomerate, the brand benefits from a global presence and a commitment to diversity, fostering an inclusive workplace that reflects its broad consumer base.

1. Enhance customer relationships through first-class consultations and a customer-focused approach.
2. Achieve individual CRM goals and demonstrate extensive product and repair knowledge in all customer interactions.
3. Serve as a professional point of contact for after-sales topics, maintaining customer connections beyond the initial sale.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in German and English; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences.

1. Customer-focused with an intuitive sense for luxury.
2. Proficient in CRM and after-sales processes.
3. Strong communication and interpersonal skills.

Minimum 3 years of experience in a customer-facing role, ideally within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, financial and psychological support through the LVMH Heart Fund, and individual career development opportunities.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The brand fosters an environment where diverse talents are valued, contributing to a dynamic and innovative workplace.