Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA blends its rich heritage with innovative craftsmanship. As part of the LVMH conglomerate, the brand benefits from a diverse and inclusive culture that values a broad range of talents and backgrounds, reflecting its global consumer base.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Achieve individual CRM goals and excel in product and repair training to ensure superior customer interactions.
3. Serve as a professional point of contact for all after-sales inquiries, ensuring continued customer satisfaction.
4. Manage the repair process from acceptance to communication with the technical team, ensuring high-quality standards are met.

1. Experience in the luxury sector is preferred, but newcomers are welcome.

1. Fluency in German and English; additional language skills are advantageous.
2. Passion for delivering exceptional customer experiences.
3. Strong consulting abilities.

A minimum of 3 years of experience is required.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, and access to the LVMH Heart Fund for financial and psychological support.

RIMOWA and the LVMH Group celebrate an inclusive and diverse culture, recognizing it as a key driver of business growth. The company offers a dynamic and international environment that encourages personal and professional development.