Rimowa Client Advisor

RIMOWA, a distinguished German Maison under the LVMH umbrella, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA merges its rich heritage with a commitment to innovation, creating products that are not only timeless but also resilient. As part of the LVMH Group, RIMOWA benefits from the conglomerate's expansive network and resources, fostering an environment where creativity and excellence thrive.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Achieve individual CRM goals and excel in customer interactions, including sales and on-site repairs.
3. Serve as a professional point of contact for all after-sales inquiries.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred; however, new starters are welcome.

1. Fluency in German and English; additional language skills are advantageous.
2. Passion for delivering exceptional customer experiences.
3. Strong consultation skills.

A minimum of 3 years of experience is required, preferably in the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, access to the LVMH Heart Fund for financial and psychological support, and individual career development opportunities.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The company thrives on having a diverse talent pool that reflects its broad consumer base, fostering an environment of innovation and collaboration.