Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. As a part of the prestigious LVMH conglomerate, RIMOWA is renowned for its commitment to innovation, luxury, and functionality, seamlessly blending heritage craftsmanship with modern design. The company offers a dynamic environment that fosters professional growth and creativity, making it an ideal workplace for those with a passion for excellence in the luxury sector.

1. Enhance customer relationships through first-class consultations and personalized service.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for after-sales inquiries, ensuring continued customer satisfaction.
4. Oversee the repair process, maintaining high-quality standards from acceptance to communication with the technical team and product return.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in English and German is required; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences in the luxury market.

1. Customer relationship management
2. Sales expertise
3. Product knowledge
4. After-sales service proficiency

Minimum of 3 years in a relevant field, ideally within the luxury sector.

Competitive salary with profit sharing and bonus scheme.

Staff discounts on RIMOWA products, LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, and opportunities for career development within the LVMH Group.

RIMOWA and the LVMH Group cultivate a vibrant and international work environment that encourages innovation and personal growth. Employees are supported through continuous training and development opportunities, fostering a culture of excellence and ambition.