Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting sophisticated mobility tools for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth and development within a globally recognized luxury brand.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Ensure high-quality processing of repairs, coordinating with technical teams and managing customer returns.

1. Minimum of 3 years of relevant experience in luxury retail or a similar customer-focused role.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Proficiency in CRM systems and customer interaction management.
3. Excellent communication skills, both verbal and written.

Minimum of 3 years in a luxury retail environment or a similar customer-facing role.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, LVMH Family & Friend offers, lunch tickets, employer-financed pension, international work environment, career development opportunities, and support through the LVMH Heart Fund.

RIMOWA fosters a dynamic and innovative workplace culture, emphasizing personal growth and career development within the prestigious LVMH Group. The company values resilience and ambition, encouraging employees to embark on meaningful professional journeys.