Rimowa Client Advisor

Vienna • Austria

Wednesday, October 29, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exquisite mobility tools for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the LVMH Group, RIMOWA offers unparalleled opportunities for career advancement and personal growth within the luxury fashion industry.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a professional point of contact for after-sales services, ensuring continued customer satisfaction.
3. Oversee the repair process, from acceptance to communication with technical teams, ensuring high-quality standards are met.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer focus with an intuitive understanding of luxury.
2. Proficiency in CRM tools and techniques.
3. Excellent communication and interpersonal skills.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

Staff discount on RIMOWA products, LVMH Family & Friend offers, lunch tickets, employer-financed pension, and support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment, encouraging innovation and personal development. As part of the LVMH Group, employees are provided with exciting projects and career development opportunities, all within a culture that values resilience and ambition.