Rimowa Client Advisor

RIMOWA, a distinguished member of the LVMH Group, is renowned for its commitment to crafting exceptional mobility tools for discerning travelers. As the first German Maison within the LVMH conglomerate, RIMOWA seamlessly merges luxury with functionality, honoring its century-old heritage while embracing innovation. The brand offers a dynamic environment where employees can thrive and contribute to its legacy of excellence.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics.
3. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum 3 years of experience in a customer-facing role.

1. Outgoing and customer-focused demeanor.
2. Intuitive sense for luxury products.
3. Proficiency in customer relationship management (CRM).
4. Ability to handle small repairs on-site.

Minimum 3 years of experience in a customer-facing role, preferably within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

Staff discount on RIMOWA products, regular LVMH Family & Friend offers, lunch tickets, employer-financed pension commitment, international environment, career development opportunities, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to develop their technical and creative skills. As part of the LVMH Group, the company offers a supportive and dynamic environment with opportunities for career advancement and personal growth.