Rimowa

Client Advisor

RIMOWA is a renowned brand redefining travel since 1898, known for creating thoughtful mobility tools for discerning travelers worldwide. As the first German Maison in the LVMH Group, RIMOWA is committed to developing unique products that balance luxury and functionality, highlighting its century-old heritage, craftsmanship, and dedication to innovation.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and on-site repairs.
3. Serve as a professional point of contact for all after-sales topics.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluent in German and English; additional language skills are ideal.

1. Outgoing and customer-focused with an intuitive sense for luxury.
2. Passionate about enhancing the customer experience.

Open to beginners; experience in the luxury sector is advantageous.

A competitive salary based on experience with an additional profit-sharing scheme.

Lunch tickets with a monthly budget for meals in partner restaurants.Staff discount on RIMOWA products.A RIMOWA Essential Ambassador suitcase after 6 months on a permanent contract.Financial and psychological support through the LVMH Heart Fund.An international and exciting environment within the LVMH Group.Exciting projects and individual career development opportunities.Regular product trainings to expand knowledge in the luxury segment.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. Located in Vienna, the company offers a dynamic environment within the LVMH Group, fostering development opportunities across various roles.