Rimowa Client Advisor

Vienna • Austria

Wednesday, January 1, 2025

RIMOWA, a distinguished German Maison and the first of its kind within the LVMH Group, has been at the forefront of redefining travel since 1898. Known for crafting exceptional mobility tools, RIMOWA seamlessly blends luxury with functionality, underscoring its rich heritage and commitment to innovation. As part of the LVMH conglomerate, RIMOWA offers a unique environment that champions craftsmanship and forward-thinking design.

1. Enhance customer relationships through first-class consultations and a customer-focused approach.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales topics, ensuring continuous customer engagement.
4. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in German and English; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences and client-telling.

1. Strong customer service orientation with an intuitive sense for luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage CRM tools and processes effectively.

Open to candidates with or without prior experience in the luxury sector.

Competitive salary with additional profit-sharing scheme.

Benefits include lunch tickets, staff discounts on RIMOWA products, a RIMOWA Essential Ambassador suitcase after six months, and access to the LVMH Heart Fund for financial and psychological support.

RIMOWA celebrates an inclusive and diverse culture, recognizing the importance of diverse talent to reflect its broad consumer base. The company fosters an environment where employees can thrive and develop their careers within the LVMH Group.