Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. As part of the LVMH conglomerate, RIMOWA is committed to innovation, luxury, and functionality, offering employees a dynamic environment where heritage meets modernity.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics.
3. Ensure first-class processing of product repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of experience in a customer-facing role.

1. Outgoing and customer-focused demeanor.
2. Intuitive understanding of luxury products.
3. Proficiency in customer relationship management (CRM).

Minimum 3 years of experience in a customer-facing role, preferably within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, personal support via Voiio family services, financial and psychological support through the LVMH Heart Fund.

RIMOWA, as part of the LVMH Group, fosters a culture of continuous development and innovation. Employees are encouraged to pursue technical, creative, and leadership growth, supported by a collaborative and international work environment.