Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH conglomerate, has been at the forefront of crafting exceptional mobility tools for discerning travelers for over 120 years. As part of the LVMH Group, RIMOWA combines luxury with functionality, drawing on its rich heritage and commitment to innovation. The company offers a dynamic environment where employees can thrive and develop their careers across various domains.

1. Enhance and maintain strong customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the point of sale.
3. Manage the repair process, from acceptance to communication with the technical team, ensuring high-quality standards are met.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Exceptional interpersonal and communication skills.
2. Strong customer service orientation with an intuitive sense for luxury.
3. Ability to manage after-sales processes efficiently.

A minimum of 3 years of experience in a customer-facing role within the luxury sector is required.

Competitive and attractive compensation with an additional profit-sharing system.

Benefits include staff discounts on RIMOWA products, regular LVMH Family & Friend offers, lunch tickets, employer-financed pension commitment, and access to the LVMH Heart Fund for financial and psychological support.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to develop both technically and creatively. As part of the LVMH Group, the company offers a vibrant international environment with opportunities for career advancement and personal growth.