Rimowa Client Advisor

RIMOWA, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its premium luggage and travel accessories. As part of a prestigious conglomerate, the brand is committed to excellence in craftsmanship and innovation, offering employees a dynamic environment where luxury meets functionality.

1. Achieve personal sales targets by leveraging exceptional client relations and product knowledge.
2. Educate clients on the company's history and current product offerings.
3. Maintain an active client book to foster new and existing client relationships.
4. Collaborate with team members to meet store sales objectives.
5. Consistently present a friendly and professional demeanor.
6. Ensure timely follow-up on client purchases, repairs, and inquiries.
7. Enhance customer experience by staying informed about company history, new products, and competitors.
8. Operate the store's POS system efficiently, including opening and closing registers.
9. Process payments and returns accurately.
10. Conduct inventory counts and comply with the company's loss prevention policies.
11. Maintain and execute store merchandising standards.
12. Ensure store readiness and uphold housekeeping duties.

1. High school diploma or equivalent.
2. Minimum of 3 years of luxury sales experience.
3. Proven ability to develop and prospect client relationships, with an established client book preferred.
4. Professional presentation and excellent communication skills, both verbal and written.
5. Strong problem-solving abilities, positive attitude, and team-oriented mindset.
6. Knowledge of fashion, design trends, and a passion for travel.

1. Exceptional client relations and communication skills.
2. Proficiency in operating POS systems.
3. Strong organizational and multitasking abilities.
4. Ability to work flexible hours, including nights, weekends, and holidays.
5. Physical capability to lift boxes up to 20 lbs repeatedly.

A minimum of 3 years in luxury sales, with experience in client development and prospecting.

High school diploma or equivalent.

Employees are offered a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to merge creativity with functionality. The workplace is dynamic and collaborative, emphasizing professional growth and a shared passion for luxury travel goods.