Rimowa Client Advisor

New York • USA

Tuesday, September 2, 2025

RIMOWA, a distinguished name in the luxury luggage industry, is a part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, RIMOWA offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of luxury and quality.

1. Achieve personal sales targets and contribute to store sales goals.
2. Educate clients on company history and current product offerings.
3. Maintain an active client book to foster and develop client relationships.
4. Support team members in achieving collective sales objectives.
5. Present oneself in a professional and friendly manner at all times.
6. Ensure prompt follow-up on client purchases, repairs, and inquiries.
7. Provide exceptional customer experiences by staying informed about company history, new products, and competitors.
8. Understand and operate the store POS system efficiently.
9. Open and close the register and process payments and returns.
10. Conduct inventory counts and adhere to loss prevention policies.
11. Maintain store merchandising standards and ensure store readiness.

1. High school diploma or equivalent.
2. Minimum 3 years of experience in luxury sales.
3. Experience in developing and prospecting client relationships.
4. Established client book is preferred.

1. Professional presentation and excellent verbal and written communication skills.
2. Strong problem-solving abilities and a positive, team-oriented attitude.
3. Knowledge of fashion, design trends, and a passion for travel.
4. Ability to work varied hours, including nights, weekends, and holidays.
5. Physical ability to lift boxes up to 20lbs repeatedly.

A minimum of 3 years in luxury sales, with a proven track record of developing and maintaining client relationships.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for career advancement within the LVMH group.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy of luxury and quality. The workplace environment is dynamic and collaborative, with a strong emphasis on professional growth and development.