Rimowa Client Advisor

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of mobility tools. With over 120 years of heritage, RIMOWA is renowned for crafting products that seamlessly blend luxury with functionality, embodying a commitment to craftsmanship and innovation. As part of the LVMH Group, RIMOWA offers a dynamic environment where creativity and ambition are nurtured.

1. Enhance and maintain customer relationships through exceptional consultations.
2. Serve as a professional point of contact for all after-sales inquiries.
3. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer focus with an intuitive understanding of luxury.
2. Proficiency in CRM systems and customer interaction.
3. Ability to manage after-sales processes effectively.

Candidates must possess a minimum of 3 years of experience in luxury retail or customer service, demonstrating a strong customer focus and proficiency in CRM systems.

Competitive and attractive compensation with an additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and free or subsidized Urban Sports membership. Additional benefits include corporate discounts, a company pension plan, employer-financed pension commitment, and personal support services.

RIMOWA fosters an international and exciting environment within the LVMH Group, encouraging personal and professional growth. The company values innovation, craftsmanship, and a commitment to excellence, providing employees with opportunities for career development and involvement in exciting projects.