Rimowa Client Advisor

Munich • Germany

Wednesday, October 15, 2025

RIMOWA, as part of the prestigious LVMH Group, stands as the first German Maison within this global luxury conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting exceptional mobility tools that marry luxury with functionality. The brand is committed to innovation, craftsmanship, and maintaining its storied legacy, offering employees a dynamic environment where ambition meets opportunity.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
3. Oversee the repair process, ensuring high-quality standards from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of relevant experience in a customer-facing role.

1. Strong customer focus and an intuitive sense for luxury.
2. Proficiency in customer relationship management (CRM).
3. Excellent communication and interpersonal skills.

Candidates must possess a minimum of 3 years of experience in a customer-facing role, ideally within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and free or subsidized Urban Sports membership. Additionally, there are corporate benefits, a company pension plan, and personal support services available.

RIMOWA fosters an international and exciting environment within the LVMH Group, emphasizing innovation and personal development. The company supports career growth through diverse opportunities and encourages a culture of resilience and ambition, providing financial and psychological support through the LVMH Heart Fund.