Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been a pioneer in crafting luxury mobility tools for over 120 years. Renowned for its commitment to innovation and craftsmanship, RIMOWA seamlessly blends luxury with functionality, offering discerning travelers products that stand the test of time. As part of the LVMH Group, RIMOWA benefits from the conglomerate's extensive resources and global reach, providing employees with unparalleled opportunities for growth and development.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
3. Oversee the repair process, ensuring products meet the highest quality standards from acceptance to return.

1. Experience in the luxury sector is preferred but not mandatory.
2. Fluency in German and English is required; additional language skills are advantageous.

1. Strong customer service orientation with a focus on luxury sales.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes efficiently.

Minimum of 3 years in a related field, preferably within the luxury sector.

Competitive salary with an additional profit-sharing system.

Includes 30 paid vacation days, subsidized JobTicket, staff discounts, lunch tickets, and a company pension plan. Additional benefits include Urban Sports membership, corporate discounts, and support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment, encouraging creativity and leadership development. As part of the LVMH Group, employees are offered a wealth of career development opportunities and are supported in their personal and professional growth.