Rimowa Client Advisor

Munich Germany

Monday, January 27, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of travel accessories. With over 120 years of heritage, this German Maison is renowned for crafting exquisite mobility tools that marry functionality with elegance. As part of the LVMH conglomerate, RIMOWA benefits from a rich legacy of craftsmanship and a commitment to pushing the boundaries of design and technology, making it a coveted employer in the luxury fashion industry.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in product and repair training.
3. Manage customer interactions from consultation to sales and on-site repairs.
4. Serve as a professional point of contact for after-sales topics.
5. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but newcomers are welcome.
2. Fluency in German and English; additional language skills are advantageous.
3. Passion for delivering exceptional customer experiences.

1. Strong customer focus and excellent communication skills.
2. Ability to perform minor repairs and manage after-sales services.
3. Proficiency in CRM systems and sales processes.

Open to candidates with experience in the luxury sector or new starters eager to join the team.

Competitive and attractive compensation with additional profit-sharing system.

Includes 30 paid vacation days per year, subsidized JobTicket, staff discounts on RIMOWA products, company pension plan, and access to corporate benefits such as sports and lifestyle perks.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The company fosters an environment where creativity and leadership talents are nurtured, offering a dynamic and international workplace within the LVMH Group.