Rimowa Client Advisor

Munich • Germany

Tuesday, January 21, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting sophisticated mobility solutions that cater to the discerning traveler. The brand seamlessly marries luxury with functionality, underscoring its commitment to innovation and craftsmanship. As an employer, RIMOWA champions diversity and inclusivity, recognizing these as pivotal to its success and growth in the global market.

1. Enhance and nurture customer relationships through exceptional consultations and service.
2. Achieve individual CRM goals and excel in product and repair training.
3. Manage customer interactions from consultation to sales and on-site repairs.
4. Serve as a professional point of contact for after-sales inquiries.
5. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but newcomers are welcome.
2. Fluency in German and English is required; additional language skills are advantageous.
3. A strong passion for selling luxury products and enhancing customer experience.

1. Exceptional customer service and relationship-building skills.
2. Proficiency in handling after-sales services and repairs.
3. Strong communication skills in multiple languages.

Open to candidates with experience in the luxury sector or those new to the industry.

Competitive and attractive compensation with a profit-sharing system.

The position offers 30 paid vacation days per year, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and corporate benefits. A comprehensive company pension plan is also provided, along with personal and financial support services.

RIMOWA fosters an inclusive and diverse workplace culture, integral to its identity and success. The company values diverse talent and perspectives, which are seen as key enablers for growth. Employees are encouraged to develop their skills and pursue career advancement within the dynamic environment of the LVMH Group.