Rimowa Client Advisor

Munich • Germany

Tuesday, January 7, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility solutions for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the prestigious LVMH conglomerate, RIMOWA offers a dynamic and inclusive work environment that values diversity as a key driver of business growth.

1. Enhance customer relationships through first-class consultations and personalized service.
2. Achieve individual CRM goals and maintain extensive product knowledge.
3. Perform small repairs and provide after-sales support to customers.
4. Ensure high-quality standards in product repairs and customer service.
5. Communicate effectively with the technical team for repair processing.

1. Experience in the luxury sector is preferred, but newcomers are welcome.
2. Fluency in German and English; additional language skills are advantageous.

1. Strong customer service orientation and passion for consulting.
2. Excellent communication and interpersonal skills.
3. Ability to perform small repairs and manage after-sales processes.

Experience in the luxury sector is preferred, but not mandatory. Newcomers are welcome to apply.

Competitive and attractive compensation with a profit-sharing system.

Subsidized JobTicket, staff discounts on RIMOWA products, corporate benefits, company pension plan, and support through Voiio family services and LVMH Heart Fund.

RIMOWA fosters an inclusive and diverse culture, valuing a wide range of backgrounds and skills to reflect its broad consumer base. The company is committed to providing an international and exciting environment within the LVMH Group, offering numerous opportunities for personal and professional growth.