Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the esteemed LVMH Group, has been at the forefront of crafting premium mobility tools for over 120 years. Renowned for its commitment to innovation and heritage, RIMOWA seamlessly blends luxury with functionality, offering products that are both timeless and resilient. As part of the LVMH conglomerate, RIMOWA benefits from a rich tapestry of luxury brands, providing employees with an unparalleled environment of creativity and growth.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in product and repair training.
3. Provide exceptional customer interactions from consultation to sales and on-site repairs.
4. Serve as a professional point of contact for all after-sales topics.
5. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Italian and English; additional language skills are advantageous.

1. Strong customer focus and passion for consulting.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales service professionally.

Minimum of 3 years in a relevant field, preferably within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

RIMOWA celebrates an inclusive and diverse culture, which is integral to its identity. The company thrives on having a diverse talent pool with a range of backgrounds, skills, and capabilities, reflecting its broad consumer base. Diversity is seen as a key enabler for business growth.