Rimowa Client Advisor

RIMOWA, a distinguished member of the LVMH Group, is renowned for its dedication to crafting exceptional mobility tools that marry luxury with functionality. As the first German Maison within the LVMH conglomerate, RIMOWA has been a pioneer in the industry for over 120 years, emphasizing heritage, craftsmanship, and innovation. The brand offers a dynamic environment where creativity and technical expertise are highly valued, providing a platform for ambitious individuals to thrive.

1. Enhance and maintain customer relationships through exemplary consultations and service.
2. Achieve individual CRM goals and demonstrate proficiency in product and repair knowledge.
3. Serve as a professional point of contact for after-sales inquiries and support.
4. Ensure high-quality standards in product repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, though new starters are welcome.
2. Fluency in German and English is required; additional language skills are advantageous.
3. Passion for delivering an exceptional customer experience and selling luxury products.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes efficiently.
4. Proficiency in CRM systems and sales techniques.

Minimum of 3 years in a relevant role, preferably within the luxury sector.

Competitive salary with additional bonus scheme.

Includes lunch tickets valued at €9 per day, staff discounts on RIMOWA products, LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, and opportunities for career development within the LVMH Group.

RIMOWA fosters an international and stimulating environment as part of the LVMH Group, encouraging continuous learning and career advancement. The company values innovation, quality, and a commitment to excellence, offering regular product and leadership training to expand expertise in the luxury segment.