Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Renowned for its commitment to luxury, functionality, and innovation, RIMOWA seamlessly blends its rich heritage with modern craftsmanship. As part of the LVMH conglomerate, RIMOWA offers a dynamic environment that fosters growth and development across various facets of the luxury fashion industry.

1. Deliver an exceptional and memorable client experience, ensuring each customer embarks on a personalized RIMOWA journey.
2. Cultivate and maintain long-term relationships with clients to enhance brand loyalty.
3. Coordinate with the client care department to assist with special requests and perform repairs.
4. Exhibit strong teamwork skills, embodying RIMOWA's values and uplifting team spirit.

1. Fluency in Italian and English; additional languages are advantageous.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Enthusiasm for retail and delivering memorable client experiences.
3. Keen eye for visual details and commitment to achieving team objectives.
4. Proactive approach in client engagement and relationship building.

A minimum of 3 years of experience in a similar role within the luxury retail sector is required.

RIMOWA offers diverse development opportunities within the LVMH Group, catering to both technical and creative career paths. Employees are encouraged to grow their leadership skills, potentially advancing to roles such as Assistant Store Manager.

RIMOWA fosters a culture of innovation and resilience, where great ambitions are supported by a collaborative and dynamic team environment. The brand values its heritage while embracing modernity, ensuring employees are part of a forward-thinking and inclusive workplace.