Rimowa Client Advisor

Milan • Italy

Sunday, December 8, 2024

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, is renowned for its commitment to crafting exceptional travel tools that embody innovation, resilience, and longevity. With a legacy spanning over 120 years, RIMOWA is dedicated to providing essential travel companions that narrate unique personal journeys. As part of the LVMH Group, RIMOWA benefits from the conglomerate's global reach and commitment to luxury and excellence.

1. Deliver an exceptional and memorable client experience, ensuring each customer embarks on their own RIMOWA journey.
2. Cultivate long-term relationships with clients to foster brand loyalty.
3. Coordinate with the client care department to assist with special requests and perform repairs.
4. Collaborate effectively with team members, embodying RIMOWA's values and enhancing team spirit.

1. Minimum of 3 years of experience in the luxury retail sector.
2. Fluency in Italian and English; additional languages are advantageous.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Enthusiasm for retail and delivering memorable client experiences.
3. Strong visual acumen and attention to detail.
4. Proactive approach to client engagement and relationship building.

A minimum of 3 years in the luxury retail sector is required.

RIMOWA offers a dynamic working environment with opportunities for career advancement within a diverse and inclusive culture.

RIMOWA celebrates an inclusive and diverse culture, recognizing that diverse talent is essential for business growth. The company values a range of backgrounds, skills, and capabilities to reflect its broad consumer base and foster an environment of collaboration and innovation.