Rimowa Client Advisor

Madrid • Spain

Wednesday, November 19, 2025

RIMOWA, a distinguished member of the LVMH Group, is renowned for its innovative approach to luxury travel goods. With over 120 years of heritage, RIMOWA crafts products that epitomize the perfect blend of luxury and functionality. As part of the LVMH conglomerate, RIMOWA benefits from a global presence and a commitment to excellence, diversity, and innovation.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including sales and small on-site repairs.
3. Serve as a professional point of contact for after-sales topics, ensuring continued customer satisfaction.
4. Manage the repair process from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.

1. Fluency in Dutch and English; additional language skills are advantageous.
2. Passion for customer experience and consulting.

Minimum of 3 years of experience in a relevant field.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

RIMOWA celebrates an inclusive and diverse culture, recognizing that diverse talent is essential for business growth. The company fosters an environment that supports personal and professional development, encouraging employees to pursue their ambitions and visions for the future.