Rimowa Client Advisor

Madrid • Spain

Friday, September 12, 2025

RIMOWA, a distinguished German Maison and part of the esteemed LVMH Group, epitomizes luxury and functionality in the creation of mobility tools for discerning travelers. With over 120 years of heritage, RIMOWA stands as a beacon of craftsmanship and innovation, offering employees a dynamic environment within the expansive LVMH conglomerate, renowned for its commitment to excellence and development opportunities.

1. Strengthen customer relationships through first-class consultations, embodying a customer-focused and luxury-oriented approach.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement beyond the initial purchase.
4. Ensure first-class processing of product repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, though new starters are welcome.
2. Fluency in English is required; additional language skills are advantageous.
3. Passion for selling luxury products and enhancing customer experience.

1. Strong customer service orientation with an intuitive sense for luxury.
2. Excellent communication skills, both verbal and written.
3. Ability to manage multiple tasks and prioritize effectively.
4. Proficiency in CRM systems and sales techniques.

Minimum 3 years of experience in a related field, preferably within the luxury sector.

A competitive salary based on experience, with additional profit sharing and bonus scheme.

Staff discounts on RIMOWA products, regular LVMH Family & Friends offers, lunchtickets, financial and psychological support through the LVMH Heart Fund, and individual career development opportunities.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to pursue their ambitions within a supportive and dynamic environment. As part of the LVMH Group, employees benefit from a global network and a commitment to personal and professional growth.