Rimowa Client Advisor

Madrid • Spain

Friday, March 28, 2025

RIMOWA, a distinguished member of the LVMH Group, is renowned for its innovative approach to luxury travel goods. As the first German Maison within LVMH, RIMOWA has been crafting exceptional mobility solutions for over 120 years, blending heritage craftsmanship with cutting-edge innovation. The brand is committed to fostering a diverse and inclusive workplace, recognizing that a variety of perspectives and backgrounds is essential to its continued success and growth.

1. Enhance customer relationships through exceptional service and first-class consultations.
2. Serve as a professional point of contact for all after-sales inquiries and support.
3. Maintain an outgoing and customer-focused demeanor, with an intuitive understanding of luxury retail dynamics.

1. Experience in the luxury sector is preferred, though new entrants to the field are welcome.
2. Fluency in Spanish and English is required; additional language skills are advantageous.
3. A strong passion for delivering outstanding customer experiences in a luxury retail environment.

1. Exceptional interpersonal and communication skills.
2. Proficiency in handling after-sales service and customer relationship management.
3. Ability to work effectively in a fast-paced, high-end retail setting.

Minimum 3 years of experience in luxury retail or a related field.

Staff discounts on RIMOWA products and LVMH Family & Friend offers. A RIMOWA Essential Ambassador suitcase after 6 months on a permanent contract. Employer-financed pension commitment in case of death or disability. Access to Voiio family services and support from the LVMH Heart Fund.

RIMOWA prides itself on a culture that celebrates diversity and inclusivity, which are integral to the brand's identity. The company values a broad range of backgrounds and skills, fostering an environment where innovation and creativity thrive. Employees are encouraged to pursue personal and professional growth within the supportive framework of the LVMH Group.