Rimowa Client Advisor

RIMOWA, a distinguished German Maison and the first of its kind within the LVMH Group, has been at the forefront of redefining travel since 1898. Renowned for crafting mobility tools that epitomize luxury and functionality, RIMOWA is committed to innovation while honoring its century-old heritage and craftsmanship. As an employer, RIMOWA offers a dynamic environment where ambition meets resilience, inviting individuals to partake in meaningful journeys that last a lifetime.

1. Act as a brand ambassador, embodying the brand image and instilling passion and pride for RIMOWA.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Ensure store standards reflect visual merchandising guidelines and promote the brand image.
4. Deliver world-class customer service, ensuring clients feel comfortable and informed about the brand.
5. Build and maintain client relationships, assisting in product selection and providing tailored advice.
6. Introduce complementary products to clients, sharing product knowledge to drive sales and achieve targets.
7. Process sales confidently and professionally, maintaining client relationships and gathering CRM details.
8. Actively enhance product knowledge by staying updated with trends, participating in training, and researching products.
9. Support stock control and management in line with management directions.
10. Assist with special requests, including repairs, special orders, and returns.
11. Adhere to all company policies and procedures.

1. Minimum of 3 years of relevant experience.

1. Passion for retail and sales.
2. Commitment to achieving and exceeding targets while focusing on client needs.
3. Proactive and positive attitude.
4. Excellent personal presentation as a RIMOWA Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluent in English; additional languages are advantageous.

A minimum of 3 years of experience in a similar role within the retail industry is required.

RIMOWA offers a vibrant work environment where employees can thrive and grow, with opportunities to engage in continuous learning and development.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values of luxury, functionality, and craftsmanship. The workplace is dynamic, with a focus on delivering exceptional service and building lasting client relationships.