Rimowa Client Advisor

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since its inception in 1898. As the first German Maison within the LVMH conglomerate, RIMOWA is renowned for crafting exceptional mobility tools that seamlessly blend luxury with functionality. The brand's dedication to innovation, heritage, and craftsmanship has solidified its reputation among discerning travelers worldwide.

1. Serve as a Brand Ambassador, embodying the brand image and instilling passion and pride for RIMOWA.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Uphold store standards in line with visual merchandising guidelines to promote the brand image.
4. Deliver world-class customer service to enhance client experience.
5. Welcome clients, educate them about the brand, and assist in product selection.
6. Build and maintain client relationships, offering suitable advice and introducing complementary products.
7. Process sales professionally while maintaining client rapport.
8. Gather and manage client CRM details to build a client book and ensure personal follow-up.
9. Continuously update product knowledge and stay informed about market trends and competition.
10. Support stock control and management as directed by management.
11. Assist with special requests such as repairs, special orders, and returns.
12. Adhere to all company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a RIMOWA Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluency in English; additional languages are advantageous.

1. Customer service excellence
2. Sales acumen
3. Relationship building
4. Product knowledge
5. Visual merchandising
6. CRM management

A minimum of 3 years of experience in a similar role within the retail industry is required.

Opportunities for career growth within a prestigious global brand.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values of luxury, functionality, and craftsmanship. The workplace environment is dynamic and supportive, promoting personal and professional growth.