Rimowa Client Advisor

London • UK

Thursday, January 1, 2026

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since 1898. As the first German Maison within the conglomerate, RIMOWA is renowned for crafting mobility tools that seamlessly blend luxury with functionality. The brand is committed to innovation while honoring its century-old heritage and craftsmanship, making it a revered name among discerning travelers worldwide.

1. Serve as a Brand Ambassador, embodying and promoting the brand image and values.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Ensure store standards align with visual merchandising guidelines to enhance the brand image.
4. Deliver world-class customer service to build and maintain client loyalty.
5. Educate clients about the brand and assist them in selecting suitable products.
6. Introduce complementary products to clients to drive sales and achieve targets.
7. Process sales transactions professionally while maintaining client relationships.
8. Gather and manage client CRM details to build a comprehensive client book.
9. Stay informed about market trends, product lines, and competition.
10. Support stock control and management as per management directions.
11. Assist with special requests, including repairs, special orders, and returns.
12. Adhere to all company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.

1. Excellent personal presentation as a Brand Ambassador.
2. Understanding of retail KPIs.
3. Fluent in English; additional languages are advantageous.

Minimum of 3 years in a similar role within the luxury retail sector.

Opportunities to work within a prestigious brand and gain exposure to luxury retail.

RIMOWA fosters a culture that values innovation, heritage, and craftsmanship. The brand encourages a commitment to excellence and a passion for travel, offering its employees a dynamic and enriching work environment.