Rimowa Client Advisor

RIMOWA, a distinguished German Maison under the esteemed LVMH Group, has been at the forefront of redefining travel since 1898. Renowned for crafting sophisticated mobility tools, RIMOWA seamlessly merges luxury with functionality, underscoring its rich heritage and innovative spirit. As a pioneering brand within LVMH, RIMOWA is committed to excellence and innovation, offering employees a dynamic environment where tradition meets modernity.

1. Serve as a Brand Ambassador, embodying and promoting the brand's image and values.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Ensure store standards align with visual merchandising guidelines to enhance the brand image.
4. Deliver exceptional customer service to ensure a world-class shopping experience.
5. Build and maintain client relationships to drive sales and achieve targets.
6. Process sales transactions confidently and professionally while maintaining client rapport.
7. Gather and manage client CRM details to foster ongoing relationships and build a client book.
8. Enhance product knowledge by staying informed about trends, participating in training, and understanding the competition.
9. Support stock control and management as directed by management.
10. Assist with special requests such as repairs, special orders, and returns.
11. Adhere to all company policies and procedures.

1. Minimum of 3 years of experience in a similar role.

1. Passion for retail and sales with a focus on client needs and experience.
2. Proactive and positive attitude.
3. Excellent personal presentation as a RIMOWA Brand Ambassador.
4. Understanding of Retail KPIs.
5. Fluency in English; additional languages are advantageous.

Candidates must possess a minimum of 3 years of experience in a similar role, demonstrating a strong commitment to client service and sales excellence.

Employees enjoy the opportunity to work within a prestigious brand, with access to professional development and a supportive work environment.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values and contribute to its legacy. The workplace is dynamic and collaborative, reflecting the brand's commitment to luxury and functionality.