Rimowa Client Advisor

London • UK

Friday, December 5, 2025

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of redefining travel since 1898. Renowned for its innovative approach to creating luxury mobility tools, RIMOWA seamlessly blends heritage craftsmanship with modern functionality. As a part of the LVMH family, RIMOWA offers a unique work environment where tradition meets cutting-edge innovation, catering to discerning travelers worldwide.

1. Act as a Brand Ambassador, embodying and promoting the brand image to clients and the store team.
2. Maintain exemplary store standards in alignment with visual merchandising guidelines.
3. Deliver exceptional customer service to ensure a world-class experience for all clients.
4. Build and maintain client relationships, offering tailored advice and product recommendations.
5. Drive sales by introducing complementary products and sharing in-depth product knowledge.
6. Process sales transactions confidently and professionally while maintaining client rapport.
7. Collect and manage client CRM details to enhance relationship building and client book development.
8. Stay informed on market trends, product lines, and competitor activities.
9. Support stock control and management as directed by store management.
10. Assist with special client requests, including repairs, special orders, and returns.
11. Ensure adherence to all company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.

1. Excellent personal presentation as a Brand Ambassador.
2. Understanding of Retail KPIs.
3. Fluent in English; additional languages are advantageous.

A minimum of 3 years of experience in a similar role within the retail industry is required.

RIMOWA offers a dynamic work environment with opportunities for career growth and development within the LVMH Group.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to embrace the brand's heritage while driving forward its commitment to luxury and functionality. The workplace is characterized by a dedication to craftsmanship and a passion for creating meaningful travel experiences.