Rimowa Client Advisor

London • UK

Friday, August 8, 2025

Rimowa, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Rimowa benefits from the extensive resources and global reach of its parent company, ensuring a dynamic and supportive environment for its employees.

1. Act as a Brand Ambassador, embodying the brand image for customers and the store team.
2. Maintain store standards in line with visual merchandising guidelines.
3. Enhance customer service standards to deliver world-class service.
4. Welcome clients, educate them about the brand, and build lasting relationships.
5. Introduce complementary products and share product knowledge to drive sales.
6. Process sales professionally while maintaining client relationships.
7. Gather and manage client CRM details to build a client book.
8. Stay updated on market trends and participate in store training.
9. Support stock control and management as directed.
10. Assist with special requests such as repairs and special orders.
11. Ensure adherence to company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a Rimowa Brand Ambassador.
5. Understanding of Retail KPIs.
6. Fluent in English; additional languages are advantageous.

1. Excellent communication skills, both written and oral.
2. Ability to work independently and as part of a team.
3. High motivation and ability to work under pressure.
4. Strong customer service orientation.
5. Sales-focused with the ability to meet deadlines.

Minimum of 3 years in a similar role within the retail industry.

Employees enjoy a vibrant work environment with opportunities for career advancement and personal growth within the luxury retail sector.

Rimowa fosters a culture of excellence and innovation, encouraging employees to embody the brand's values and contribute to its legacy of quality and craftsmanship.