Rimowa Client Advisor

London • UK

Thursday, August 7, 2025

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since its inception in 1898. As the first German Maison within the LVMH conglomerate, RIMOWA is renowned for its commitment to crafting mobility tools that seamlessly blend luxury with functionality. The brand's dedication to innovation, heritage, and craftsmanship has established it as a leader in the luxury travel goods sector.

1. Serve as a Brand Ambassador, instilling passion and pride for RIMOWA.
2. Embody and promote the brand image to customers and the store team, adhering to dress codes and appearance guidelines.
3. Maintain store standards in line with visual merchandising guidelines to uphold the brand image.
4. Deliver world-class customer service to enhance the client experience.
5. Welcome clients, educate them about the brand, and assist in product selection.
6. Build and maintain client relationships to drive sales and achieve targets.
7. Process sales professionally while maintaining client rapport.
8. Gather and manage client CRM details for personal follow-up and client book development.
9. Continuously enhance product knowledge and stay informed on market trends.
10. Support stock management in accordance with management directions.
11. Assist with special requests, including repairs, special orders, and returns.
12. Ensure adherence to company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a RIMOWA Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluency in English; additional languages are advantageous.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Effective communication and interpersonal skills.
4. Ability to build and maintain client relationships.
5. Proficiency in CRM systems and client data management.
6. Knowledge of retail and luxury market trends.

A minimum of 3 years of experience in a similar role within the retail or luxury sector is required.

The position offers opportunities for career growth within the prestigious LVMH Group, along with exposure to a dynamic and innovative work environment.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values of luxury, functionality, and craftsmanship. The workplace is dynamic, with a focus on personal growth and development within the larger LVMH family.