Rimowa Client Advisor

London • UK

Thursday, July 10, 2025

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since 1898. As the first German Maison within this illustrious conglomerate, RIMOWA is renowned for crafting mobility tools that seamlessly blend luxury with functionality. With a commitment to innovation and a rich heritage in craftsmanship, RIMOWA continues to serve discerning travelers worldwide, offering products designed for longevity and meaningful journeys.

1. Serve as a Brand Ambassador, embodying and promoting the brand image to customers and the store team.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Ensure store standards align with visual merchandising guidelines to promote the brand image.
4. Deliver world-class customer service and enhance in-store service standards.
5. Welcome clients, educate them about the brand, and assist in product selection.
6. Build and maintain client relationships to maximize sales and achieve targets.
7. Introduce complementary products and share product knowledge to drive sales.
8. Process sales confidently and maintain client relationships post-purchase.
9. Gather and manage client CRM details to build a robust client book.
10. Stay informed on market trends, product lines, and competition.
11. Support stock control and management as directed by management.
12. Assist with special requests, including repairs, special orders, and returns.
13. Adhere to all company policies and procedures.

1. Minimum 3 years of experience in a similar role.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a Rimowa Brand Ambassador.
5. Understanding of Retail KPIs.
6. Fluent in English; additional languages are advantageous.

A minimum of 3 years of experience in a similar role within the luxury retail sector is required.

The role offers the opportunity to work with a prestigious brand within the LVMH Group, providing a platform for career growth and development in the luxury retail sector.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its century-old heritage. The brand is committed to creating an environment that encourages personal growth and professional development, where employees are inspired to embody the brand's values and ethos in every interaction.