Rimowa Client Advisor

London • UK

Monday, June 23, 2025

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since its inception in 1898. As the first German Maison within the conglomerate, RIMOWA is renowned for crafting mobility tools that seamlessly blend luxury with functionality. The brand's commitment to innovation, heritage, and craftsmanship is evident in its products, which are designed to accompany discerning travelers on their lifelong journeys.

1. Serve as a Brand Ambassador, embodying and promoting the brand's image and values.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Ensure store standards align with visual merchandising guidelines to uphold the brand image.
4. Deliver exceptional customer service to enhance the in-store experience.
5. Educate clients about the brand and assist them in selecting suitable products.
6. Build and maintain client relationships to drive sales and achieve targets.
7. Process sales professionally while maintaining client rapport.
8. Gather and manage client CRM details for relationship building and follow-up.
9. Stay informed about market trends, product lines, and competition.
10. Support stock control and management as directed by management.
11. Handle special requests such as repairs, special orders, and returns.
12. Adhere to all company policies and procedures.

1. Passion for service, lifestyle, and travel destinations.
2. Commitment to achieving and exceeding sales targets.
3. Proactive and positive attitude.
4. Excellent personal presentation as a Brand Ambassador.
5. Understanding of Retail KPIs.
6. Fluency in English; additional languages are advantageous.

1. Strong customer service and relationship-building skills.
2. Effective communication and interpersonal skills.
3. Proficiency in sales techniques and client management.
4. Ability to maintain high standards of personal grooming and presentation.
5. Knowledge of market trends and retail industry dynamics.

A minimum of 3 years of experience in a similar role within the luxury retail sector is required.

Employees enjoy a comprehensive benefits package, including opportunities for career advancement within the LVMH Group.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to embody the brand's values of luxury, craftsmanship, and functionality. The workplace environment is dynamic and supportive, promoting personal and professional growth.