Rimowa Client Advisor

London • UK

Tuesday, June 3, 2025

Rimowa, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its innovative designs and high-quality craftsmanship. As part of a larger conglomerate, Rimowa benefits from a global presence and a commitment to excellence, making it a distinguished employer in the luxury fashion industry.

1. Serve as a Brand Ambassador, embodying the Rimowa image and instilling passion for the brand.
2. Maintain exemplary personal grooming and adhere to dress codes.
3. Ensure store standards align with visual merchandising guidelines.
4. Deliver world-class customer service to enhance client experience.
5. Build and maintain client relationships to drive sales and achieve targets.
6. Educate clients about the brand and assist in product selection.
7. Process sales confidently while maintaining client rapport.
8. Gather and manage client CRM details for personalized follow-up.
9. Stay informed on market trends and product lines.
10. Support stock control and management as directed.
11. Assist with special requests such as repairs and returns.
12. Adhere to all company policies and procedures.

1. Minimum 3 years of experience in a similar role.

1. Passion for customer service and sales.
2. Ability to achieve and exceed sales targets.
3. Excellent personal presentation.
4. Proactive and positive attitude.
5. Effective communication skills, both written and oral.
6. Fluency in English; additional languages are advantageous.

Candidates must possess a minimum of 3 years of relevant experience in a client-facing role within the luxury retail sector.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Rimowa fosters a culture of excellence and innovation, encouraging employees to embody the brand's values and contribute to a collaborative and dynamic workplace.