Rimowa Client Advisor

London • UK

Monday, April 14, 2025

Rimowa, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Rimowa benefits from a robust support system that fosters creativity and excellence. The brand is synonymous with luxury and craftsmanship, offering employees a dynamic environment where they can thrive and contribute to the brand's legacy.

1. Serve as a Brand Ambassador, embodying the brand's image and instilling passion and pride for Rimowa.
2. Maintain exemplary personal grooming and adhere to dress codes and appearance guidelines.
3. Uphold store standards in line with visual merchandising guidelines to promote the brand image.
4. Deliver world-class customer service to enhance client satisfaction and loyalty.
5. Develop and maintain client relationships to maximize sales opportunities.
6. Educate clients about the brand and assist them in selecting suitable products.
7. Drive sales by introducing complementary products and sharing product knowledge.
8. Process sales confidently and professionally while maintaining client relationships.
9. Gather and manage client CRM details to build a robust client book.
10. Stay informed about market trends, product lines, and competition.
11. Assist with special requests such as repairs, special orders, and returns.
12. Adhere to company policies and procedures.

1. Minimum 3 years of experience in a similar role.

1. Excellent communication skills, both written and oral.
2. Strong team player with the ability to work independently.
3. Commitment to achieving and exceeding sales targets.
4. Proactive and positive attitude.
5. Exceptional personal presentation.
6. Understanding of Retail KPIs.
7. Fluency in English; additional languages are an advantage.

Candidates must possess a minimum of 3 years of experience in a similar role within the luxury retail sector, demonstrating a proven track record of achieving sales targets and delivering exceptional customer service.

Employees enjoy a vibrant work environment with opportunities for career advancement, continuous training, and development programs.

Rimowa fosters a culture of excellence and innovation, encouraging employees to express their creativity while maintaining the highest standards of service. The brand values teamwork, integrity, and a passion for luxury retail, creating a supportive and dynamic workplace.