Rimowa Client Advisor

RIMOWA, as part of the prestigious LVMH Group, stands as a beacon of luxury and innovation in the realm of mobility tools. With over 120 years of heritage, RIMOWA has been a pioneer in crafting products that seamlessly blend luxury with functionality. As the first German Maison within LVMH, RIMOWA is committed to excellence, innovation, and the enduring quality of its products, catering to the discerning tastes of global travelers.

1. Strengthen customer relationships through first-class consultations and customer-focused interactions.
2. Serve as a professional point of contact for all after-sales topics, ensuring customer satisfaction beyond the initial purchase.
3. Manage the repair process, maintaining high-quality standards from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer focus and excellent interpersonal skills.
2. Intuitive understanding of luxury brand dynamics and customer expectations.
3. Proficiency in CRM systems and customer relationship management.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment, career development opportunities, family support services, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a dynamic and innovative workplace culture, emphasizing personal and professional growth within an international setting. As part of the LVMH Group, employees are encouraged to pursue diverse career paths, supported by a collaborative and inclusive environment that values creativity and leadership.